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Pick the deal
You pick the deal on Feelo.lk and click on "Buy it now".
Make the payment
You pay online via a secure payment gateway where you can pick from multiple payment options (debit/credit cards, Mintpay, mobile wallets, or a bank transfer).
You can use the Feelo credits for a lower price during the payment. After the payment, you receive your vouchers to the e-mail address you provide.
Book the date
In advance, you book the date via a phone call, a WhatsApp message, or an e-mail with the vendor where you will enjoy the experience.
You will find all the details on how to book your experience in the voucher.
Redeem vouchers at the vendor
You visit the vendor on the date you booked. You show your voucher (in the e-mail, or printed) to the vendor, and he provides you with the service mentioned in the voucher.
Rate the experience
After the experience, we ask you to rate the experience. If you are unsatisfied with the experience, you can write to help@feelo.lk or call us via +94 (11) 7 833 800 and we will give you your money back as Feelo credits.
How to purchase a voucher from Feelo?
F.A.Q.
How do I purchase a deal on Feelo?
Purchasing a deal on Feelo is simple. Just browse through the current deals on our platform, choose the one you're interested in, click on it to view the details, and then click the "Buy it now" button. Follow the instructions to complete your purchase securely.
Can I use my voucher after it expires?
Unfortunately, vouchers cannot be redeemed after their expiration date. Be sure to check the voucher's validity period before making a purchase. However, we're constantly offering new and exciting deals, so keep an eye out for more opportunities!
How do I redeem my voucher?
To redeem your voucher, simply present the voucher QR code to the partner merchant when you visit them. They will then provide you with the specified service. If you encounter any issues during the redemption process, feel free to reach out to our customer support for assistance.
What if I'm not satisfied with the service I received from the partner merchant?
Please let us know about the issue by contacting our customer support via help@feelo.lk or +94 (11) 7 833 800 within the voucher's validity period. We'll work with both you and the merchant to find a solution or provide a refund if necessary.
Can I get a refund for a deal I purchased?
Refund policies vary depending on the deal and the circumstances. If you're within the refund window and have a valid reason, you can request a refund via an email. Our support team will review your request and assist you accordingly.
Feelo brings you unique experiences
We aim to always provide you with something extraordinary. Thanks to us, you will always have an unforgettable time with your family, friends, or colleagues.
How Do Feelo Vouchers Work?
Great discounted deals
On Feelo, we try to offer you great deals with discounts for unique packages so you can afford to enjoy your favorite experience.
100% money back guarantee
If you are unsatisfied with the voucher experience. We give you 100% money back as credits. You have no risk with us.
Bonus credit system
The more you buy, the more you save. With every voucher purchase, you earn credits that you can use for future purchases.